Privacy Policy

1. Who We Are

Sprayer Services Pty Ltd (ABN 93 702 115 654), trading as Sprayer Services, provides agricultural and industrial spraying services throughout Perth and regional Western Australia. We are committed to protecting the privacy of our clients, suppliers and website visitors. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

2. The Australian Privacy Principles

The Australian Privacy Principles regulate the collection, use, storage and disclosure of personal information by Australian businesses. Sprayer Services Pty Ltd fully complies with the APPs. Where this policy refers to “personal information”, it means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth).

3. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our business functions. Depending on how you interact with us, this may include:

• Your name and, where relevant, the name of your business or organisation;
• Your email address, so we can respond to enquiries and provide quotes;
• The suburb or property location where spraying services are required;
• Details of the agricultural or industrial spraying services you are interested in, including property size, crop type, weed or pest issues, and site access conditions;
• Any other information you choose to provide in your enquiry or correspondence with us.

We do not collect sensitive information (such as health information or political opinions) unless it is genuinely necessary, you have consented, and the collection is permitted under the APPs.

4. How We Collect Personal Information

We collect personal information directly from you whenever practicable. This typically occurs when you:

• Submit a request through our quote form at quote.html;
• Send us an email at ceo@sprayerservices.site;
• Use our contact page at contact.html;
• Speak with us at your property or workplace before or during a spraying job.

Where it is reasonable and practicable to do so, we will collect information only from you. If we receive personal information about you from a third party (for example, a property manager arranging spraying on behalf of a landowner), we will handle it in accordance with this policy.

5. Why We Collect Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Providing agricultural and industrial spraying services to you;
• Preparing quotes, scheduling work and coordinating site access;
• Communicating with you about your enquiry, booking or completed job;
• Invoicing, record keeping and general business administration;
• Meeting our legal, tax and workplace health and safety obligations;
• Improving our services and website.

We will not use your personal information for purposes that are unrelated to these primary purposes unless we have your consent or we are permitted or required to do so by law.

6. Direct Marketing

We may occasionally send you information about our spraying services where we are permitted to do so under the APPs. Every marketing communication will include a simple way to opt out. You may also opt out at any time by emailing ceo@sprayerservices.site, and we will act on your request promptly and free of charge.

7. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may disclose personal information to third parties only where reasonably necessary for the purposes set out in this policy, including:

• Subcontractors or spray operators engaged to assist with your job;
• Suppliers of chemicals, equipment and fuel where delivery or site access must be coordinated;
• Our website hosting, email and cloud storage providers;
• Professional advisers such as accountants, insurers and legal advisers;
• Government agencies, regulators or courts where required or authorised by law.

Some of our service providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the APPs.

8. Cookies and Website Analytics

Our website may use cookies and basic analytics tools to understand how visitors use the site, such as which pages are viewed and how long visitors stay. This information is aggregated and does not identify you personally. Most browsers allow you to block or delete cookies through your browser settings; doing so will not prevent you from using most features of our website.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes storing records securely, limiting access to personnel who need it to perform their duties, and using reputable hosting and email providers. When personal information is no longer required, and we are not required to retain it by law (for example, business and tax records that must be kept for seven years), we take reasonable steps to destroy or de-identify it.

10. Anonymity and Pseudonymity

Wherever it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. For example, you may browse our website without providing any personal information. However, we generally need your name, email address and property details to prepare a quote and deliver spraying services to you.

11. Access to and Correction of Your Personal Information

Under the APPs, you have a right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@sprayerservices.site with details of the information you would like to access or correct. We will respond within a reasonable period, usually within 30 days. There is no charge for making a request, although we may charge a reasonable fee for providing copies of documents if permitted by law.

12. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can resolve the matter:

Sprayer Services Pty Ltd
Email: ceo@sprayerservices.site
Perth, Western Australia

Please include details of your complaint. We will acknowledge your complaint, investigate it, and provide a written response, generally within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. This policy was last updated on the date shown at the top of the page.

14. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Sprayer Services Pty Ltd (ABN 93 702 115 654)
Email: ceo@sprayerservices.site
Location: Perth, WA, Australia
Website: sprayerservices.site